Shipping &
DOA Policy.
Our priority is the safe arrival of your new tribe members. Here is how we ensure they reach you in perfect health.
How We Ship
Professional Packaging
All live animals are shipped in insulated boxes with appropriate ventilation. We use phase-change materials (heat or cold packs) to maintain a stable internal temperature during transit.
Free Shipping Offer
We offer **Free Shipping across West Malaysia** for all orders totaling **RM300 or more**. For orders below RM300, standard shipping rates apply.
Shipping Schedule
We ship on **Mondays and Tuesdays only**. This prevents live animals from being held in postal facilities over the weekend, ensuring the fastest possible delivery window.
Weather Holds
We monitor weather conditions daily. If temperatures in your area or along the transit route are extreme (below 15°C or above 35°C), we will place your order on a "Weather Hold."
We will contact you via WhatsApp or email to coordinate a new shipping date when conditions are safe for the animals.
Live Arrival Guarantee (DOA)
We take immense pride in our breeding and shipping standards. We guarantee that your animals will arrive alive and healthy when the following conditions are met:
Requirements for Claim
- Someone must be present to receive the package on the first delivery attempt.
- Any issues must be reported within **2 hours** of the recorded delivery time.
- Clear photographic evidence of the deceased animals must be provided.
In the rare event of a DOA (Dead on Arrival), we will provide either a **full replacement** (subject to species availability) or a **store credit** for the value of the animals. Please note that shipping costs are non-refundable.
Questions about your order?
We're here to help. Reach out to our support team for any concerns regarding shipping or animal health.
Contact Support